Having trouble uploading your resume?

Modified on Mon, 13 Mar 2023 at 12:45 PM

Having trouble uploading your resume using the Kibbi mobile application? Don't worry, we're here to help! In this article, we'll provide some tips and guidance to help you troubleshoot the issue.


Step 1: Ensure that your resume file is in PDF format 

The first thing to check is that your resume file is in PDF format. The Kibbi mobile application only supports PDF files for uploading resumes. If your resume is not in PDF format, you'll need to convert it before uploading it to the app. You can use a free online converter tool to convert your resume file to PDF format.


Step 2: Check device file access permission If your resume file is in PDF format and you're still having trouble uploading it, the next thing to check is that you've given the necessary permission on your device to allow access to files. 

Here's how to do it:


For Android devices:

  1. Go to your device Settings.
  2. Scroll down to the Apps section and tap on it.
  3. Find and select the Kibbi app from the list of apps.
  4. Tap on Permissions.
  5. Make sure that the "Storage" permission is enabled for the Kibbi app.


For iOS devices:

  1. Go to your device Settings.
  2. Scroll down to Privacy & Security and tap on it.
  3. Tap on "Files and Folders."
  4. Make sure that the access to files and folders option is enabled for the Kibbi .


Step 3: Troubleshoot the issue If you've checked the file format and device file access permission and you're still having trouble uploading your resume, there may be another issue that needs troubleshooting. If you're getting an error message, take note of the message and contact our customer service team for assistance. Our team will be happy to help you troubleshoot the issue and find a solution.


Step 4: Use an alternative method to upload your resume If you're still unable to upload your resume using the Kibbi mobile application, don't worry. There are alternative ways to submit your resume. You can upload your resume to our website.


In conclusion, uploading your resume to the Kibbi mobile application should be a smooth and easy process. If you're facing any issues, follow the steps outlined above to troubleshoot the issue. If you still need assistance, don't hesitate to contact our customer service team for help. 

We're always here to support you in your job search journey.

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